Accountability (actually, the lack thereof) is one of the more challenging issues the workplace. How do you get people to do what they commit to do – especially when often they don’t stand by their commitments?
Creating a culture of accountability takes work and dedication by the leaders of an organization. You can’t just post rules and guidelines and expect people to follow them. They won’t. And you can’t expect behavior to change overnight.
It’s incumbent on leaders to model the behavior that they want and expect from their employees. If you aren’t accountable, why would you expect your people to be?