Good Service Should Be the Norm, Not the Exception

I think most people would agree that effective client service is inconsistent. While we may ruefully nod in agreement about this, it represents an opportunity for you and your company to shine.

My most recent vignette relates to nonsense over a prescription refill. This medication recently became available as a generic, which my doctor requested when placing the order.

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What Happened to Critical Thinking?

Critical thinking is an essential skill in our current economy. The ability to discern, evaluate, and differentiate can make the difference between informed and careless decisions.

Our workers are often in a rush. Many have more work to do than time to complete. Consequently, sometimes even the smallest of items are handled without thinking, let alone without critical thinking.

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