Support, Don’t Reject

It’s normal for leaders to become frustrated by employee performance when employees disappoint. Obviously, you need to be judicious in how you handle these situations and to evaluate the root cause of the less than stellar performance.

You need to look behind the obvious to determine what’s going on with the disappointing employees, especially if their performance is normally positive.

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A Note on Civility

One of the comments about President Bush 41 in this week of memorializing his legacy was not to mistake civility for weakness. I thought this was particularly meaningful in an era where civility has taken a public back seat to disrespect and rudeness.

Civility recognizes the humanity of others. In fact, it embodies core characteristics of emotional intelligence: self-awareness, self-regulation, and empathy.

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