How well do you really know your staff? Of course, you know the work they do and perhaps some of their interests. But how deep does your knowledge or insight really go?
One of my clients recently discovered that one of her employees is a regular marathon runner. He had competed in races for years and the only reason it came up was because another employee mentioned something about him raising money for a charity race.
Another client learned that one of her staff members was an enthusiastic traveler who successfully spreads out 2 weeks of vacation over long weekends and company holidays so that she takes 3-4 trips abroad each year. She had no clue.