“We’ve Always Done It This Way”

Change is almost always received with at least a little resistance. When someone says “we’ve always done it this way” it’s a signal that you’ll need to do more work than just the change itself. You’ll need to “sell” your people on why this specific change.

When planning for change, then, you should plan for the change itself in addition to internal persuasion time. Yes, this takes more time, and yes, you need to do this.

Read More


Analysis Paralysis

You can be thorough, methodical, systematic – whichever word you choose – but if you overdo it, it may hurt you. Of course, you need to be disciplined to obtain the necessary information to make a decision, but often the incremental time analyzing isn’t going to give you that much more information.

+ Through over-analysis, you may miss the point, as aptly described by the cliché of not seeing the forest through the trees.

Read More


Emotion vs. Passion

We love seeing examples of people expressing their passion, especially when it reinforces their desire to do well for their clients or colleagues. Passion is contagious and can even lift others out of lethargy.

There is a distinction, however, between expressing passion and being subjectively emotional, or “overly emotional” as some people describe it. When this happens, people lose their objectivity and they are less effective influencers. I’ve seen many examples of this, with both positive and negative emotions.

Read More


Breaking Through a Blockade

Even the most upbeat, positive leaders hit obstacles. Ordinary difficulties are usually annoyances rather than true impediments. You figure out what needs to be done and you take care of it.

Every once in a while, though, you might hit a “blockade”. This can be considerably more intense than the usual obstacle, so you need to deal with it differently.

Read More


Make Communication a No-Brainer

One of my clients has a very simple rule, which is to include the account executive on any communication relating to his or her accounts. Team members know that this means to copy them on emails and update them on any verbal discussions.

Sounds simple, doesn’t it?

Unfortunately, many of the client management hiccups that occur in this company relate to breaching this simple guideline. How and why does this happen?

Read More


Being Prepared

Remember the Boy Scout motto, “Be prepared”? Are you? Is your team?

How do you handle it when someone on your team is unprepared for a meeting or a presentation? This can happen as innocently as an honest oversight or it can be because the person intentionally let it slide. People who feel entitled do the latter, that is, they are unconcerned about their contribution to the overall team.

When you’re not prepared, you can derail an initiative just because you didn’t do your job. Even worst is the implication that you don’t respect to your co-workers, by signalling its lack of importance.

Read More


Summer Musings

Summer has officially arrived, and many people are revving up for some well-deserved time off. There shouldn’t be a need to say this, but my hope for you is that you take advantage and enjoy the season.

If you wake up 10 weeks from now and wonder what happened to summer, it will be too late. So, for all of you dedicated leaders, here are a few thoughts.

Read More


Why Clarify?

The ability to clarify your thoughts is an important leadership characteristic. Many effective leaders can be even more successful if they not only zero in on the subject (focus) but crystalize their thoughts to create better clarity.

This is especially important when you’re trying to make a decision. The more clarity of thought, the more likely you can be firmly decisive. Here is a simple formula to follow for achieving greater clarity.

Read More


The Attention Conundrum

Attention is possibly our most important currency today. You need to pay attention to both the big and little things. Even if you are not detail oriented, when you pay attention to details it can make a difference between an average job and an outstanding one. The expression, “it’s all in the details” takes on fresh meaning in these situations. Consider these examples:

The executive who isn’t clear in his instructions but expects his assistant to know precisely what he has in mind. The assistant books his travel and then he reprimands her because it wasn’t the exact schedule that he wanted (which he, of course, never mentioned).

Read More


Remembering D-Day

This year marks the 75th anniversary of D-Day, June 6, 1944, when more than 160,000 Allied troops invaded Normandy at Omaha Beach, marking a huge step towards the defeat of Nazi Germany.

Very few of us will ever face the task of strategizing something the scale of the D-Day invasion, let alone leading such an event. It’s worth learning about or refreshing your memory on D-Day to envision the scope and understand how everything converged.

Read More