Hit the Pause Button

Memorial Day weekend in the U.S. is just around the corner and I’d like to acknowledge the spirit of the holiday by paying tribute to the men and women who died while serving in the military.

Unlike last year when many of us were locked down due to the pandemic, this year most people have the ability to actually have an almost “normal” holiday. Gatherings of friends and family with accompanying barbeques are on many families’ agendas.

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Client Service 2.0

I don’t know what it is about the last few weeks, but I’ve experienced an onslaught of bad customer service. Here is a sampling of these unexpectedly unfortunate instances.

+ A flowering plant arrived dead from a reputable florist: “We’re sorry you were disappointed”.

+ Bathtub drain backed up in a hotel: “Oh, that happens sometimes”.

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Are You a Good Boss?

A recent episode of The McKinsey Podcast focused on how a boss has a direct impact on health, happiness, and productivity. Now that’s quite a bit of influence when you think about it!

Tera Allas, McKinsey’s director of research and economics for its UK and Ireland office summarized the research. Happiness on the job is the second most important factor (after health and mental health) for overall life satisfaction. And an employee’s relationship with the boss is pivotal to job happiness.

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