Does Your Company Have a Case of Presenteeism?

Why is employee engagement so important? Obviously, there are myriad answers, but at the core, the more engaged your employees are the better they will do their jobs. Better job performance results in fewer mistakes, which ultimately leads to more satisfied clients.

You know what absenteeism is, but are you familiar with presenteeism? This happens when employees show up at work and simply go through the motions of their jobs. They do the minimum amount of work without calling attention to their declining effectiveness and productivity.

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Reconnecting Anew

It’s time to climb out from under the rock! If you haven’t already started, begin reconnecting with people. In the past 15 months, there has been a decided change in how we stayed in touch with people who matter to us. During this month of June, we’re going to explore how you can relaunch these connections.

Today’s focus is on how to get started. Of course, you can randomly reach out to people, but after a few weeks the randomness will keep you from making progress. Make a list of 20 people and commit to reaching out to an average of five people a week for this month.

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Client Service 2.0

I don’t know what it is about the last few weeks, but I’ve experienced an onslaught of bad customer service. Here is a sampling of these unexpectedly unfortunate instances.

+ A flowering plant arrived dead from a reputable florist: “We’re sorry you were disappointed”.

+ Bathtub drain backed up in a hotel: “Oh, that happens sometimes”.

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Navigating Complexity

The recent announcement of Jeff Bezos stepping aside as Amazon.com CEO to become the firm’s executive chairman has captured much attention in the business press. Do you even remember that Amazon started off as “just” a bookseller?

I’ll leave it to others to describe the myriad accomplishments and innovations that Amazon has pioneered over the years. What this triggers, though, is how we can apply some concepts to our complex business environment.

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Does Your Company Culture Matter? Only If You Want to Thrive!

A Case Study of The Brooks Group

Organizational culture is a topic that baffles many executives because culture seems like a soft and squishy topic. After all, you don’t go out and buy a how-to manual on creating corporate culture! Although the topic may seem soft, hard, tangible results can ensue when your people are aligned with your culture.

An organizational culture is a set of shared values and beliefs that are disseminated and understood at every level of a company. It’s an easy concept to understand, but not necessarily easy to implement. Everyone should be able to answer the question, “What is important to your company?”

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The “Whys” of Delegating

“I’ll just do it myself.”

This is a common refrain among managers, whether directly stated or inferred. It’s more common with newer managers and micromanagers for essentially the same reason: by the time I explain exactly what I need, I could have done it myself.

The new manager is fearful that the project won’t be done correctly, while the micromanager thinks that no one can do it as well as she can.

Regardless of the reason, the outcome is the same. When you do it yourself instead of delegating to a team member, over the long term it will backfire on you.

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Think Before You Speak

Do you know people who blurt out whatever is on their mind without thinking first? Obviously, this is rhetorical – everyone knows people like this. Even when co-workers know – and expect – these people to act this way, it doesn’t diminish the hurt, anger, or frustration that can come from their unfiltered comments.

This is not a flattering or aspirational leadership trait. It’s characteristic of someone who either doesn’t care about their impact or is so insecure that unfiltered language is an easy way to bully others.

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