Several of my clients lament that their employees don’t understand or know what is expected from them. Strangely, this isn’t unusual. The job description that guides new employees often does not clarify what is expected or how they will be evaluated. Indeed, over time job descriptions become obsolete as jobs change and evolve.
You should have two documents for each position. One captures roles and responsibilities. It details the various components of a job and identifies specific things that the employee is responsible for. Basically, it breaks down the job and the accountabilities that belong to it.