Reconnecting Anew

It’s time to climb out from under the rock! If you haven’t already started, begin reconnecting with people. In the past 15 months, there has been a decided change in how we stayed in touch with people who matter to us. During this month of June, we’re going to explore how you can relaunch these connections.

Today’s focus is on how to get started. Of course, you can randomly reach out to people, but after a few weeks the randomness will keep you from making progress. Make a list of 20 people and commit to reaching out to an average of five people a week for this month.

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Is the Client Really Always Right?

The adage “the client is always right” does not carry the heft that it used to…but it still bears the same kind of angst when deciding how to handle delicate or difficult situations involving our employees.

I’ve had clients who are militantly defensive of their clients, even if it’s to the detriment of a solid performing employee. And there are others who passionately support their people to the irritation of a disgruntled client.

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