Can People Follow Your Thoughts?

This question may seem a little like mind reading, and at times it is. Leaders who do not clearly articulate what they want are hard to follow, and sometimes it may indeed seem like mind reading.

This becomes even more challenging when they change their mind on a dime and “forget” to tell their teams that there has been a change in direction.

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Good Service Should Be the Norm, Not the Exception

I think most people would agree that effective client service is inconsistent. While we may ruefully nod in agreement about this, it represents an opportunity for you and your company to shine.

My most recent vignette relates to nonsense over a prescription refill. This medication recently became available as a generic, which my doctor requested when placing the order.

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What Happened to Critical Thinking?

Critical thinking is an essential skill in our current economy. The ability to discern, evaluate, and differentiate can make the difference between informed and careless decisions.

Our workers are often in a rush. Many have more work to do than time to complete. Consequently, sometimes even the smallest of items are handled without thinking, let alone without critical thinking.

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“I Just Can’t Do More”

Although you might rarely hear your employees utter these words, if you pay attention, you’re likely to read them in their gestures, body language, and tone of voice. When people are burned out, this is often what they express nonverbally.

People who are otherwise reliable individuals start to slip. They miss deadlines. They forget about important details. They neglect delegating.

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Full Employment Blues

Most of my clients are hiring new employees and finding it much more difficult than it was several years ago. The main reason? Full employment. As much as they want to attract top quality candidates, it’s much tougher today.

This will sound like a sweeping generalization (and it is), but most candidates who have been unemployed for more than a few months without a reasonable explanation are out of work because they’re just not that talented. Of course, there are exceptions, but at 3.7% unemployment…well, you do the math.

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Leadership Musings

Bob Iger, CEO of Disney, was recently interviewed at The Atlantic Festival by Lorena Powell Jobs. He shared highlights from his 15-year tenure as CEO, including some musings on his leadership philosophy.

He mentioned three key principles. First, lead with optimism. “No one wants to follow a pessimist,” he said. Second, take bold steps, not baby steps. Leaders need to be able to take risks, and you can’t take those risks if you’re taking baby steps. Third, relentlessly pursue perfection. Never accept good when you can have great.

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