Facilitating Resilience

People are getting wobblier. Perceptions of adversity are increasing, particularly with the expectation of the pandemic lingering on for months ahead.

As a result, vulnerability is popping up more frequently. The more vulnerable the employee, the harder it may be for them to get the job done.

While it is not the leader’s job to evaluate and “fix” wobbly employees, understanding some of the principles of resilience may help you help them.

Read More


Management By Walking Around….Virtually

Just because many companies are working remotely doesn’t mean that your staff isn’t experiencing strife. “He said” this and “she did” that and “I don’t know anything about this” are expressions that pop up, whether you’re remote or physically in the office.

When you hear these types of phrases occasionally, it’s normal and controllable. But if these expressions occur regularly, you need to investigate what’s going on.

Read More


Managing Expectations

Everyone has their own standards of performance and achievement even if they don’t consciously think about them. The workplace supplements these standards by setting expectations for performance on the job.

Leaders need to be clear about their expectations, especially in our multigenerational workforce. What an older Baby Boomer experienced earlier in her career and expects as a given probably isn’t the norm today. If that same older Baby Boomer imposes 1970s expectations on a Gen Z employee, they may not be enthusiastically received.

Read More


Virtual Onboarding

Last time we looked at issues related to virtual hiring and today’s topic is what to do after someone is hired. Virtual onboarding is obviously a little trickier than onboarding in person, so here are some tips. Some of these are obvious, but who hasn’t had a time when the obvious was forgotten?

+ Replace a job description with a statement of roles and accountabilities. Clearly identify what is expected and identify the accountabilities. Accountabilities are important because it demonstrates from the beginning that you expect the person to be responsible for outcomes. Review this on the first morning and check back during the next few weeks to make sure the person is clear on these responsibilities.

Read More


Virtual Hiring

Are you in hiring mode? Even if you’re not at the moment, as we are six months into the pandemic at some point you’ll need to add some staff, especially if you have strategic or even immediate needs.

Not all companies have returned to their physical places of work, and as a result, your interviews and hiring decisions are likely to be made based on video calls.

Read More


Nurture Your Network

The days of in-person cocktail parties, lunches, coffees, or association gatherings are distant memories. While it may be a while before we again break bread with clients or colleagues, you can still nurture your network virtually.

Some people are reluctant to stay in touch, concerned that they may hear some bad news, creating an ackward moment for someone. You won’t know if you don’t ask. And the longer you wait to reach out, the harder it will become.

Read More


In Order to Delegate, Learn to Develop

Many managers – especially inexperienced ones – suffer from resistance to delegation. They often declare that it’s easier to do it themselves than to ask someone less experienced to handle it.

The challenge is, of course, that if you don’t delegate, you’ll suffer from perennial mountains of work and your “delegatees” will never get the experience.

Read More


From Survival to Opportunity

A recent Gallup article discussed ways that companies can continue employee development in spite of tighter budgets. Among the many good points raised, the author emphasizes that leaders could focus on the development of behavioral skills that are key to high performance.

Some leaders express frustration over the need to consider employee development when there are so many “more pressing” issues to consider. This is short sighted.

Read More


What Are Your Clients Thinking?

The answer to this question requires action! Reflect on the conversations you’ve had recently with your clients or customers. Do you really know what’s on their minds, or are you making assumptions?

Often, we project our opinions onto our clients. If we are struggling with COVID related problem X, we assume that our clients are also struggling with the same problem.

Read More


Tap Into Your Company’s Brain Power

Creativity is so important for businesses, now more than ever during the pandemic. Leaders who have taken the position of “we’ve always done it this way” have found themselves in dire conditions. Revenue that plummeted is taking far longer than ever imagined to return.

Most companies that find themselves in this situation have made at least some efforts to modify how they do business to generate new sources of revenue. But small changes aren’t enough to keep troubled companies in business for the long term.

Read More