The Emotionally Intelligent Communicator

I attended a meeting of an organization whose board I serve on. I was in the back of the room, and seated behind me were two disgruntled people who were loudly dissing everything that was reported during the meeting.

During the Q&A portion of the meeting, these people went a few rounds with the moderator of the meeting, until one of them stood up and shrieked an acerbic comment. After this drama, she declared, “I’m a communications professional and I know I’m right.”

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Dealing with Losses

We deal with losses in the workplace all the time. We lose new opportunities and established business. We lose employees. We lose momentum. We lose market share.

When leaders deal with these losses, they often view them tactically. They evaluate the immediate impact, come to conclusions, and move on. They don’t necessarily think deeply about how the immediate impact affects the long term.

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