Tracking Your Accomplishments

2019 is officially over and it’s time to move into the new year. Whether you make personal resolutions or set professional goals, this is the time of the year where we tend to initiate a fresh start in our lives.

People sometimes characterize a year as a “good” one or a “bad” one. Those sweeping generalizations are not especially helpful.

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Random Acts of Kindness

CBS Sunday Morning has featured stories in recent years on “Secret Santa”, an anonymous, wealthy, businessman who gives away $100,000 in $100 bills every Christmas. The story illustrates how he lifts the spirits of people he randomly touches, and we feel good just watching it!

Random acts of kindness are unplanned good deeds that are extended without the expectation of anything in return. When you offer a random act of kindness, you feel good and the recipient feels good….a classic “win-win” scenario.

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Can People Follow Your Thoughts?

This question may seem a little like mind reading, and at times it is. Leaders who do not clearly articulate what they want are hard to follow, and sometimes it may indeed seem like mind reading.

This becomes even more challenging when they change their mind on a dime and “forget” to tell their teams that there has been a change in direction.

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Good Service Should Be the Norm, Not the Exception

I think most people would agree that effective client service is inconsistent. While we may ruefully nod in agreement about this, it represents an opportunity for you and your company to shine.

My most recent vignette relates to nonsense over a prescription refill. This medication recently became available as a generic, which my doctor requested when placing the order.

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What Happened to Critical Thinking?

Critical thinking is an essential skill in our current economy. The ability to discern, evaluate, and differentiate can make the difference between informed and careless decisions.

Our workers are often in a rush. Many have more work to do than time to complete. Consequently, sometimes even the smallest of items are handled without thinking, let alone without critical thinking.

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