The Power of One Strong Goal

It’s that time of the year where you’re wondering what the heck happened to the year…how did it go by so quickly…. and … how am I going to complete everything that I committed to do in 2023?

Well, there are about 80 days left in this year. The biggest challenge is falling into the trap of trying to do everything that you didn’t accomplish all year. If you turn into a whirlwind, you might make a little progress on several things, but may end up feeling dissatisfied because you didn’t get a great result on an important initiative.

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What Has Happened to Civility?

Have you noticed that more people are behaving badly these days? I’m not going to speculate about the triggers, but how to deal with bad behavior has crept into many of my conversations with clients.

It seems that the offenders don’t hesitate to be contentious, whereas previously they would have been more patient or conciliatory to reach consensus. Here are a but a few of the examples that have surfaced recently.

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Good Old-Fashioned Dialogue

How do you engage your people to be more involved in their work? The old cliché about the carrot and the stick comes to mind. Some managers feel that they need to be tough, demanding, or unrelenting in their approach.

Well, barking at your employees or dictating to them or condescending to them is usually more detrimental than effective. And if you randomly schmooze with them, people may feel good, but this doesn’t portend more engagement.

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Can You Recognize Emotional Labor?

A recent article in The Washington Post discussed the concept of emotional labor. This is described as “the work someone does to regulate, modulate or manipulate their feelings to affect the emotions of people around them.”

The author, Rose Hackman, suggests that most emotional labor is provided by women. She contends that those who embrace emotional labor in the workplace are not being compensated for these behaviors.

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Are You Prepared for Succession?

This topic has come up with clients several times in the past few weeks. For example, one executive who is preparing for retirement wants to hire someone to manage operational issues in the company. He hadn’t thought of this as succession, but that’s exactly what it is.

When you hire for succession, you’re not just thinking about hiring a competent person to fill a position. You’re considering a longer-term leader for key positions in your company or department.

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Laser Focus

I received some great comments on last week’s column on “Think Time.” Although it’s a relatively simple concept, it isn’t that easy to implement consistently. Over time, tight schedules take over and people forget about it, schedule over it, or procrastinate doing it.

The comments triggered a good segue to a directly related theme. One of the factors that differentiates top performers from everyone else: they stay focused on the result. They think about how their work can have the greatest impact on the result. This is an example of think time in action.

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A Little Think Time Goes a Long Way

My executive clients bemoan the fact that they “can’t get anything done” during the business day, and in fact, “the real work begins after 5:30.” Their schedules are filled with meetings, calls, email and putting out fires.

One study revealed that CEOs average only 6 hours a week working alone. Think about this: the day-to-day “stuff” dwarfs the strategic elements of the job.

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Don’t Manage by Telepathy!

A recurring management theme is leaders who assume that their people know what’s on their minds. I call this “managing by telepathy”, as these leaders often neglect to articulate what they want.

This is rarely intentional. After all, you don’t sit in your office and think about how you can avoid good communication with your people. But you can get swept up in the busy-ness of your day and simply think that you said something when actually it never left your mind.

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Reframing Perceptions

I was introduced as a resource to Sarah, a leader who is working on an initiative that is very important to her professional advancement. Our interaction was limited in that it was over text.

I tried to engage Sarah during these exchanges, to no avail. I understood her communication style, which was direct and to the point. Although I tried to be open minded, her directness and aloofness influenced my perceptions.

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