How do you handle decisions that you know will disappoint some of your people? Don’t gravitate toward that awful cliché, “it’s business, not personal”, because often, it is personal. It’s personal when it affects someone’s career, compensation, or how others perceive them based on assignments (organizational prestige).
The key to managing disappointment in others is based in your own awareness. Be aware of the impact of your decisions on your employees. Anticipate their reactions. Use your reservoir of emotional intelligence to do damage control.