Sometimes when you’re managing people it can seem like you’re speaking two different languages. One of my clients, Marcus*, experienced a classic example of this. His employee, Cyndy*, was working on a client-intense project and basically abandoned the rest of her work while this was occurring.
Cyndy felt that while she was tied up with this client, how could Marcus possibly expect her to do more? Marcus felt that he had made it clear that although she would put most of her effort towards that one client, the rest of her work needed to be done (whether directly by her or delegated).