Just when you think you’ve heard it all, you hear more. One of my CEO clients asked me – with some exasperation – why he had to adapt his style to communicate more effectively with his employees.
I share this story because this person is intelligent, passionate, and goal-driven. But, he has an abrupt demeanor and his acerbic delivery puts off the people who work for him. We’ve worked on this issue of effective communication for months, but he hasn’t processed its importance as a priority in his professional development.
In the particular situation that triggered our discussion, an employee did not understand his request. Instead of trying to explain it differently, he shouted at her. He was frustrated because he didn’t understand why she didn’t comprehend his request.