Relax – Relate – Release
I once knew someone who worked at my local library branch who had a Zen-like response to annoying people. Janey had a mantra, which was, “Relax – relate – release.”
When she shared this with me, I was immediately drawn in and wanted to know more about this 3-step mantra. Had she gone through customer service training? Did she read about this in a book? Perhaps she had seen something on the internet?