Month: July 2023

The Influence of Experts

Hank is a talented practitioner and emerging leader who is expanding his professional practice into a business. The business is growing, but Hank is frustrated by the pace of growth and the obstacles that cross his path. As confident as his outward persona is, he experiences periods of self-doubt.

This isn’t at all unusual; in fact, many of my clients have had similar experiences. As Hank and I dug through what he perceives to be the obstacles to his success, I learned that he has been strongly influenced by some prominent business “gurus”.

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Relax – Relate – Release

I once knew someone who worked at my local library branch who had a Zen-like response to annoying people. Janey had a mantra, which was, “Relax – relate – release.”

When she shared this with me, I was immediately drawn in and wanted to know more about this 3-step mantra. Had she gone through customer service training? Did she read about this in a book? Perhaps she had seen something on the internet?

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From Doing to Leading

At one time or another, entrepreneurial leaders face the challenge of transitioning from “doing the doing” to leading their organizations. Over the years, many of my clients have passed through various stages of this transition, and frankly, it’s not an easy one.

The challenge comes because many entrepreneurial leaders think that no one can do it as well as they can. Their mindset is that it’s their business, they put in the hard work and sweat, and they know what’s best.

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Are Your Employees Appropriate Brand Ambassadors?

How do your employees represent your business when you aren’t looking? Obviously, you can’t be omnipresent but are you comfortable that your employees are good brand ambassadors?

If you haven’t done so recently, you’d be well served to see how your people are doing in this regard.

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