Sometimes we learn the hard way. You put all your energy into a project, go all the way to the end, only to discover that it’s not going to happen.
You’re disappointed in the outcome, but ready to get back in the saddle and try again.
I think most people would agree that effective client service is inconsistent. While we may ruefully nod in agreement about this, it represents an opportunity for you and your company to shine.
My most recent vignette relates to nonsense over a prescription refill. This medication recently became available as a generic, which my doctor requested when placing the order.
Have you ever worked with someone who has a constant sense of urgency? Everything is a rush and you frantically try to keep up.
Over time this can become exhausting! Not only are you perpetually in the fast lane, you also need to be telepathic to figure out the real priorities.
Critical thinking is an essential skill in our current economy. The ability to discern, evaluate, and differentiate can make the difference between informed and careless decisions.
Our workers are often in a rush. Many have more work to do than time to complete. Consequently, sometimes even the smallest of items are handled without thinking, let alone without critical thinking.