Create a Blame-Free Environment
One of my clients has an employee who consistently blames others for anything that goes wrong in his department. And, if he is criticized by his manager, he has an artful way of ignoring the message and pointing the finger elsewhere.
A culture of accountability offsets an environment of blame. This employee (we’ll call him Samuel) has unique technical expertise. Certainly, this talent is recognized and appreciated, but by not paying attention to the team leader’s guidance, Samuel has created more problems with clients than he has actually solved.