What’s Behind the Answer?

You’re gathering information for a project and ask several employees for input. They give you the information that you requested, and you integrate their responses into your project presentation.

But what happens if you make a decision based on that information and your conclusion is wrong? You may go back to the employees in search of clarification (“I thought you said x”) and it turns out that yes, they said “x”, but “y” is also integral to the equation.

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