Are your employees doing the job that they’re paid to do? Some employees take leeway by spending time doing things that may be valuable but interfere with the job they’re supposed to be doing. They get praised for the additional work, but get away with not being accountable for what they neglect.
Consider these examples:
+ The designer who loves the creative process so much, but typically spends two or more times the hours than what was budgeted.
+ The client manager who spends inordinate time with clients that are being undercharged.
+ The project coordinator who prefers schmoozing with clients and neglects his paperwork and ultimately delays billing.