Two-Fisted Feedback

A colleague shared an anecdote about a leader in his firm who gives appreciative feedback to his staff, then turns around and tells peers that these employees aren’t doing their jobs. One of these employees found out about this two-fisted approach and was furious.

We spend considerable time espousing the importance of expressing appreciation (among other things), but it’s intolerable if someone says something nice – only because it’s the right thing to do – then says the opposite to another leader.

Read More