“He Said, She Said”

One of the more challenging (and least pleasant) aspects of management is dealing with interpersonal conflicts. Whether it’s internal squabbles among team members or challenges between staff and clients, you end up in the role as referee and arbiter of encounters.

These situations are particularly difficult because often they boil down to one person’s word against another, the classic “he said, she said” dynamic. You’re put in the position to sift through truths, lies, embellishments, irrelevancies, and a lot of drama.

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