A Desperate Upsell

Have you ever been irritated when a routine task turns into an effort? Last week I confirmed a hotel reservation that quickly turned into an annoying customer service experience.

I gave the reservationist my confirmation number, and before she even verified my name, she offered me a car rental or ground transportation from the airport.

I declined politely, and reiterated that I just wanted to confirm my reservation. She confirmed it, and then told me that they were offering $100 off a 4-day weekend getaway: could she connect me to the travel department to learn more?

Of course, the answer was “no thank you”. I was about to exit the call and one last attempt was made to give me $50 in cash if I talked to their travel department.