“I Heard You Twice the First Time”
Don’t you just love that expression? I learned it from Joanne, who participated in a management offsite that I facilitated. We had been discussing the need to “over communicate,” especially given enormous information overload. Her comment made a great impression on everyone around the table.
People become frustrated when their colleagues or co-workers don’t recall what they said. The fact is, people cram in so much information that some things just don’t get processed.