I lost my phone in a taxi going home from JFK.
As you read these words, I imagine that even cynical people may have a twinge of empathy before being relieved that it happened to someone else, not them.
The good news is that the story has a happy ending. I tracked down the driver, Rony. It took 2 days to make it happen, but he returned it, safe and sound.
Driving a taxi isn’t an easy occupation, and Rony easily could have had a gigantic attitude about the inconvenience of setting up a meeting place to return my phone. Instead of cursing me out that it was my problem not his, he simply did the right thing. He went out of his way and I am truly appreciative.
Rony has the mindset of a leader. Leaders don’t always walk the easy path, but they walk the path of integrity.
As you look around your workplace, how many of your employees would do a comparable deed? I’ll give you a hint: anyone who ever uses the expression “it’s not my job” wouldn’t do it.
When you see someone who demonstrates a flicker of integrity, embrace it. Encourage it. Reinforce it. Take the opportunity to mentor your staff on the importance of developing it. When your people embody integrity it radiates throughout your firm.
I’ll probably never see Rony again, but in addition to the act of returning my phone, he made a huge impression that will remain with me for a long time. I’m grateful that our paths crossed.
Have a great day!