No Surprises
My friend Andrea recently gave performance reviews to her staff. She was pleased with their responses, and I offered kudos on how she delivered these reviews.
She replied, “You owe the people below you as much as you do those above you.”
What a great comment! Andrea provides regular feedback and treats her team with professional courtesy and respect. Her statement embodies these values. The positive response from her team is a consequence of this ongoing, regular dialogue.