Are Your People Invisible?

I’ve observed leaders who walk by everyone from the receptionist to junior level staff to other leaders without acknowledging them. I’m not talking about engaging in conversation, but what about “good morning” or a smile and a nod?

When I’ve raised this issue, I’ve received some astonishing responses. One client was baffled about why he needed to greet one of his direct reports with “Good morning” (or, better still, “Good morning, how was your weekend?”) on Monday.