Tell it Like it Is…

Some of my clients complain about how their employees don’t do what they expect them to do, and then ask for my help in how to get them to do their work.

The first question I ask is how they communicated the  assignment. Usually this is the only necessary question, because typically the dialogue between the manager and the employee was ineffective.

I’ve written about “managing by telepathy” before, and this is a great example of this problem. You assume that the person knows what’s in your head when you make a request.