Tag: Communication

Put on Your Game Face

You’re sailing along and things are going well, and out of nowhere – POW! – something happens that knocks you over. As you pick yourself up and regain composure, though, it’s important to manage your emotions. As a leader, you’re subject to scrutiny.

The courage you demonstrate at times of distress can even define you as a leader. Think about times you have observed this in others. An angry executive makes it uncomfortable for everyone else. People start to tiptoe around this leader, not wanting to trigger an explosion.

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When Delegating Backfires

Last week’s topic was on the importance and value of delegating. I received a comment from a client who raised the issue of what to do when the person to whom you delegated messes up.

Great question, but tricky answers.

Managers don’t want to get burned, so of course they avoid getting too close to fire. But if you’re in a management or leadership role, you are responsible for overseeing work assigned to others. Here are some thoughts on why delegating can backfire and some solutions to minimize future episodes.

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The “Whys” of Delegating

“I’ll just do it myself.”

This is a common refrain among managers, whether directly stated or inferred. It’s more common with newer managers and micromanagers for essentially the same reason: by the time I explain exactly what I need, I could have done it myself.

The new manager is fearful that the project won’t be done correctly, while the micromanager thinks that no one can do it as well as she can.

Regardless of the reason, the outcome is the same. When you do it yourself instead of delegating to a team member, over the long term it will backfire on you.

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Think Before You Speak

Do you know people who blurt out whatever is on their mind without thinking first? Obviously, this is rhetorical – everyone knows people like this. Even when co-workers know – and expect – these people to act this way, it doesn’t diminish the hurt, anger, or frustration that can come from their unfiltered comments.

This is not a flattering or aspirational leadership trait. It’s characteristic of someone who either doesn’t care about their impact or is so insecure that unfiltered language is an easy way to bully others.

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