Relax – Relate – Release
I was standing in line at the pharmacy and the man in front of me was disruptive and disrespectful to the person helping him. After he left, she and her co-worker were commenting on what had happened. As I approached to get my prescription, she greeted me, zen-like, saying “Relax – relate – release.”
Of course, I was immediately drawn in, and wanted to know more about this mantra. Had they had customer service training? Did she read about this in a book? Perhaps she had seen something on the internet?