The Dichotomy of a Beloved Employee
One of my friends is the managing partner of a busy medical practice that has several doctors, a variety of specialists, and an often-hectic reception area. One of his employees has been a front desk icon to the patients.
This person, who I’ll call Greg, is the epitome of client service. He is exactly the kind of employee who makes a medical practice shine, especially during times of stress. He is warm, compassionate, efficient, and always has a good sense of humor.
