Last week I enjoyed dinner at The Smith at Lincoln Center. It wasn’t a special occasion or a holiday. It was simply two friends having dinner before attending a performance at across the street.

And then we met Nick.

I had been observing him as he stopped at each table, engaging the guests. He didn’t ask the perfunctory “How was your dinner?” while halfway to the next table. Instead, he seemed genuinely interested and personally invested in the guest experience.

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