Challenge: We’ve worked with a number of boards of directors of non-profit organizations to help clarify mission and strategy. In one memorable case, a management upheaval happened on the morning preceding our facilitated session. The executive director had resigned, and a number of the volunteer board members were ready to resign as well.

Solution: As the facilitator of this clearly emotionally charged board, Lisa completely shifted the focus of the originally scheduled agenda to that of a crisis intervention. By partnering with the president, she was able to calm the various stakeholders, providing the foundation for more productive sessions over the next two days.

Outcome: Although the outcome was quite different than what she had prepared for, her deep relationship with the client and knowledge of the interpersonal dynamics served the board at a pivotal time of crisis.